Voicebot for Boutique
The client will be able to choose clothing from the interactive mirror in a private dressing room for an occasion. Sarah, the voicebot will get to know the user's tastes and size specifications. The advantage is that the client can have a personal relationship with a clothing advisor in any location that the specific store is located.
Voice: friendly, personal, in-the-know, kind
Tones: understanding, curious, accommodating, has a ready answer
The Eco-System
At one time when there were many local businesses nearbye to the client, there would be a relationship with an employee at the store who would also act as an advisor. These days many people shop online but the experience is pedantic and impersonal.
Design Process & Highlights
- Stakeholder Interview
- Content Audit & Heuristic Analysis on existing website
- Problem Space Research
- Comparative & Competitive analysis
- User Interview
- Affinity Mapping
- Persona
- User Journey Map
- Navigation Study
- Create UI Design Style Guide
- Ideate & Create Wireframes
- Create Prototypes for Both Mobile App & Website
- Usability Testing & Report
- Iterate and Improve Prototypes
- Annotate User Flow & Wireframes
The User Flow
Sarah will determine measurement verification through mirror and ask about the clients style preferences. With each new visit to Sarah, she will get better at understanding the clients specific needs. Sarah will make suggestions based on the occasion the client wants to dress for or the current season's weather conditions.
The Voiceflow AI
The sample conversation based on the returning client's need for new clothing based on the current weather in her city.
